Telegram bot for a car service centre bay booking without calling the service desk

While the advisor talks to a customer at the reception area, the next call goes unanswered and a driver with a check-engine light heads to the garage next door. The bot takes bookings at any hour: the customer chooses the job, enters the car and sees free slots per bay. The suspension lift, the alignment rig and the tyre box each have their own schedule, and the bot never books two cars onto the same bay at the same time.

Photos and video of the problem save the advisor the most time. From a picture of a leak or a dashboard warning, the mechanic can tell how much time to allow and which parts to check in stock. The bot does not diagnose from photos or quote a final repair price — it collects the details and passes them to the advisor, who replies personally. Standard fixed-price jobs, such as an oil change or seasonal tyre swap, the bot can quote straight from the price list.

The most common call to any garage is “is my car ready yet?”. The bot answers it: the advisor changes the status with a button and the customer gets a message — in progress, waiting for parts, ready for pick-up — with the total and opening hours. Extra work found during inspection is approved through “I agree” or “call me” buttons. After the visit the bot stores the mileage and, after the set interval, reminds about the next service.